Suntransfers.com Reviews

Easy to organise and pay online. Driver was waiting for us at arrivals, was very friendly and helpful and the same when we left, driver arrived at the hotel in good time and we are very happy with the service.

I booked roundtrip transportation from the Cancun airport to Tulum and in both instances, the driver did not show up. For the transportation from the airport to Tulum, we waited and waited for the driver to come and we called the customer service line and they simply told us we had to find a new driver. Then for the transportation to the airport from Tulum, I received an email at almost midnight the night before that my driver was not coming. The car was booked for 4am to catch my 8am flight. I had to scramble to find a new driver in time and I ended paying way more because of the last minute cancellation. I was severely disappointed with their service and I do not recommend booking with them.

A booking system that is very simple a follow up call to confirm my requirements. Our driver was extremely friendly and very helpful with really useful information. Very efficient and punctual thank you.

Excellent service, used a couple of times and no complaints. Will use again.

The Driver Was not in Arrecife Arrivals as stated on the document received after a 45 min Waite and 2 phone calls we managed to locate him on the second floor of the airport.
THE VAN WAS OLD WITH A SHATTERED WINDSCREEN THE SAME VAN WAS USED FOR OUR RETURN JOURNEY.
THE VAN SHOULD NOT HAVE BEEN USED IN THIS STATE
IN CONCLUSION I WILL NOT USE SUNTRANSFER AGAIN
David Burdess

Driver did NOT show up. We waited 45 minutes, then had to take a regular taxi. The company refuse a refund. NOT RECOMMENDED.

Always used suntransfer very reliable driver polite &clean cars always on time & keeps you informed if the driver might be stuck in traffic.

Excellent service. Car was awaiting for us with good signage. Also because we were staying in a Pedestrian area, it was not suitable for pick up location. I was contacted by both telephone and fmsil to arrange another puck location which was carried out to an excellent standard!

We booked several airport transfers with Suntransfers.com for staff working at a conference. The booking process was straightforward, updating of flight details due to a couple of cancelled flights was easy, the vehicles were on time, drivers courteous, the call centre helpful. We'd definitely use them again.

Not waiting on arrival. Everyone seemed shady and confused. Paid for a minivan, got a small estate and my family were cramped. On way to hotel now, just keeping my fingers crossed this is genuine. Awful.

Great service.

I made a booking and had some questions about a lot of luggage, to which they quickly replied.
They recommended a bigger vehicle than what I had booked but kept it. The call line guide says there is some kind of chat on their homepage, which I didn't find.
We got a whole bus with extra space on a trailer which was too big and were told the bus didn't work. (the driver did not try to turn it on). We waited 5 minutes and got a smaller bus, which where fine.

Everything work out fine and the driver was nice and service minded.

Excellent company use them all the time from various airports. Drivers always on time very courteous and excellent vehicles

Driver did not arrive. No response on emergency telephone number. Repeated attempts to contact them with no response. Left stranded at the airport and 80 Euros out of pocket! Somebody needs to pick up the phone or respond on the chatbot when requested. Very upsetting and disappointing experience.

Excellent service!
I changed the pick up date, which made me nervous, and we also experienced a major delay on arrival at the airport when our luggage failed to arrive. Yet, long after our expected arrival time our driver was still patiently waiting for us in Arrivals. Late at night, stressed and in an unknown country Suntransfers were worth every penny! I could have kissed him! Our drop off and return transfer were at an odd, unarranged, location as our accommodation was not vehicle accessible. We tried to communicate this to our non English speaking driver at drop off that we needed the return pick up at the same place and sure enough, our return driver was there, on time. We arrived at the airport before our check in even opened. So many things could have gone wrong with this booking but Suntransfers got everything right. Highly recommended

I was so glad to have booked a premium taxi collection from Barcelona airport with Suntransfers, it was really easy and made life so much simpler. The car that arrived was spotlessly clean and the driver was so courteous and helpful, I only showed him a screenshot of the voucher and he said it was fine and not to worry about anything, took my bags, and then rather than make me walk around the car park to look for his car like lots of taxi drivers have done in the past, he walked me to a close by area and asked me to wait and then came back with the car took my bags and opened the door to get into the car, where bottled water was waiting. It felt like travelling in style! Well done Suntransfers!